game77Privacy Policy

This page describes what we collect when you use game77 and how we keep that data protected. Our privacy practices apply to all account holders, whether you access our sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer tables (blackjack, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), or esports betting (Mobile Legends, Free Fire, PUBG Mobile). We are transparent about data collection, third-party processors, and your rights under applicable law.

We at game77 handle your personal information with standard security practices. Your account data, payment information, and gaming history are processed only for account operation, fraud prevention, regulatory compliance, and service improvement. We do not sell your data to marketers, and we do not share it with unrelated third parties except where law requires.

What We Collect at game77

Account Registration and Identity Verification

When you register an account at game77, we collect your email address, mobile phone number, and chosen username. During Know Your Customer (KYC) verification, we collect your full name, date of birth, government-issued ID number, and a facial photograph for identity confirmation. We use this data to verify your eligibility, prevent account fraud, and comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. We retain your KYC data for the duration of your account and for a period after closure as required by applicable law—typically three to five years for regulatory purposes.

Payment and Transaction Data

We at game77 collect information about every deposit and withdrawal you make. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking Virtual Account, local payment Virtual Account, online payment Virtual Account, e-wallet Virtual Account), the amount, the date and time, and the status (pending, completed, failed). We also collect your banking details or e-wallet account number only to facilitate transfers. Payment data is retained for financial audit, dispute resolution, and regulatory compliance. We do not store full card numbers or passwords; payment processors handle sensitive payment credentials directly.

Gaming Activity and Account History

We collect a complete record of your activity on game77. This includes wagers placed, game outcomes, account balance changes, login timestamps, and IP addresses used to access your account. We use this data to calculate winnings and losses, settle disputes, detect fraud, and comply with gaming regulations. We retain gaming history for the life of your account plus a retention period defined by applicable law. Your account dashboard provides you with access to your full transaction history anytime.

Technical and Device Information

We at game77 collect technical data to operate and improve our platform. This includes your IP address, device type (mobile, tablet, desktop), operating system, browser type, and approximate geolocation (derived from IP). We also collect performance data—page load times, error logs, feature usage—to identify and fix technical issues. This data helps us detect unauthorized access attempts and prevent account takeover. Technical data is typically retained for 90 days to 12 months unless needed for fraud investigation.

How We Use Your Data and Your Rights

Our Data Use Practices at game77

We use your personal data for the following purposes: account operation (login, balance tracking, transaction processing), regulatory compliance (KYC, AML, CTF), fraud and abuse prevention, dispute resolution, customer support, and service improvement. We do not use your email or phone to send marketing messages without your consent. We do not sell your data to advertisers or third-party marketers. If you provide consent to receive promotional communications, you can withdraw that consent anytime through your account settings or by contacting our support team.

Third-Party Processors and Data Sharing

Our servers and databases may be hosted by third-party cloud providers outside your jurisdiction. These providers handle data storage and backups but do not have independent access to your data. We at game77 share your data with payment processors (banks, e-wallet providers) only to the extent necessary to complete your deposits and withdrawals. We may share limited data (transaction summaries, account status) with regulatory authorities if required by law. We do not share your data with unrelated businesses, merchants, or service providers. All third-party processors are bound by confidentiality agreements and must use your data only for purposes we specify.

Your Rights and Data Access

You have the right to access your personal data held by game77. Submit a data access request through your account settings or contact our support team. We will provide you with a copy of your data within 30 days. You may request correction of inaccurate data (e.g., your name, email). You may request deletion of your account and associated data, though we may retain certain records for regulatory compliance. To exercise these rights, contact our support team with your account ID and specific request. We do not charge a fee for access or correction requests unless the request is excessive or unfounded, in which case we may charge a reasonable administrative fee.

Cookies and Tracking

We at game77 use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how you use our platform. Essential cookies are necessary for account security and basic functionality. Analytics cookies help us understand user behavior and improve our services. You can disable non-essential cookies through your browser settings, but this may affect platform performance or prevent you from accessing certain features. We do not use third-party tracking pixels or social media trackers on game77. Our cookie policy does not cover tracking by payment processors or your internet service provider.

Retention and Deletion

We retain your data as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the life of your account plus 5–7 years for regulatory purposes. Payment records are retained for 7–10 years. Gaming history is retained for the account lifetime. If you close your account, we may retain aggregated, anonymized data for statistical and compliance purposes. You cannot request deletion of records that must be retained under applicable law (e.g., AML records). For questions about data retention, contact our support team.

Contact and Changes to This Policy

We at game77 may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the revision date. Your continued use of game77 after changes constitutes your acceptance of the updated policy. If you have questions or concerns about our privacy practices, contact our support team through your account dashboard. Users across Jakarta, Surabaya, Bandung, and Medan may also reach out during major events like Liga 1 seasons or Piala AFF tournaments when support volume is high. We aim to respond to privacy inquiries within 5–10 business days. For formal data access or deletion requests, we may request additional verification of your identity before processing your request.

• We collect email, ID, payment details, and gaming activity to operate game77 and comply with law.
• We do not sell your data to marketers or share it with unrelated third parties.
• Your data may be processed by third-party hosts outside your jurisdiction.
• You can request access, correction, or deletion of your data; contact our support team.
• We retain gaming and payment records for regulatory compliance—typically 5–10 years.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.